Thank you for choosing KRMG Pet Supplies Incorporated. We strive to ensure a positive shopping experience for both you and your pets. Please review our refund and return policy below to understand the eligibility criteria and the processing procedure.
1. 30-Day Refund Policy
You may request a refund within 30 days from the date your order is delivered.
If you are not satisfied with your purchase, you may contact us within 30 days of delivery to submit a request for a refund or return. All requests must comply with this policy and applicable laws.
Please note that submitting a refund request does not automatically guarantee eligibility for a refund. The final resolution will depend on the condition of the item, the specifics of the order, and applicable legal requirements.
2. Return Eligibility
To ensure your return request is processed efficiently, items should generally meet the following criteria:
The item must be unused and, whenever possible, kept in its original packaging.
The item must include all original accessories, tags, and any accompanying materials (if applicable).
You must be able to provide an order number or other valid proof of purchase.
The request must be submitted within 30 days of the item’s delivery.
In cases involving product quality issues, damage during transit, receipt of an incorrect item, or other circumstances requiring resolution under the law, we will address the situation based on the specific facts and applicable legal requirements—even if the item does not strictly meet the general return criteria listed above.
3. How to Request a Return or Refund
Please follow the steps below to submit your request:
Contact us using the customer service channels provided on our website.
Provide your order number, the name of the item, and the reason for your request.
If the item is damaged, defective, or incorrect, please provide photographs so that we may verify the issue.
Wait for our customer service team to confirm the next steps and provide specific return instructions.
Please do not send items to our registered business address without first receiving return instructions. The actual return address may differ from our registered business address.
4. Refund Processing
Once a return is approved—or a refund is otherwise authorized based on the specific circumstances—we will process the refund in accordance with our policy and applicable laws.
Refunds will generally be issued to the original payment method. The time it takes for a refund to be credited to your account may vary depending on the processing procedures of your payment provider, issuing bank, or other financial institutions.
If a refund has been issued but has not yet appeared in your account, please first contact your bank or payment provider. If you still have questions, please reach out to us.
5. Return Shipping Costs
If a return is necessary due to a defective product, damage during transit, an incorrect item being sent, or any other reason for which we are responsible, we will cover the relevant return processing costs, in accordance with the specific circumstances and applicable law.
If a return is due to personal preference or a change of mind, we will inform you in advance of any applicable return shipping costs and related conditions; we will not charge you for any undisclosed fees.
6. Exceptions to General Return Policy
For certain pet products that may be unsuitable for resale due to hygiene, safety, or the nature of the item itself, we may impose reasonable restrictions on return requests, in compliance with applicable law and the rules clearly stated on the product page.
However, these restrictions do not apply to refunds, returns, or other consumer remedies required by applicable law.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible using the customer service contact information provided on our website.
If an order has not yet been processed or shipped, we will evaluate your cancellation request based on the order status and applicable law. Once an order has been shipped, it may need to be handled through the standard return process.
All order cancellations and refunds are subject to applicable law.
8. Damaged, Defective, or Incorrect Items
If the items you receive are damaged, defective, or do not match what you ordered, please contact us as soon as possible. Please provide your order number along with relevant photographs or other necessary information.
We will verify the situation and provide an appropriate resolution—such as a refund, a replacement, or another suitable remedy—in accordance with applicable law and our relevant policies.
9. Contact Us
If you have any questions regarding returns, refunds, or order cancellations, please contact us using the customer service contact information provided on this website.
Company Name: KRMG Pet Supplies Incorporated
Address: 118 R THOMPSON RD
LUMBERTON MS 39455-8914
Email:
[email protected]
[email protected]