Thank you for choosing KRMG Pet Supplies Incorporated! We are committed to providing you with a clear and convenient shipping experience. Please review our shipping policy below to understand our order processing, shipping methods, and estimated delivery times.
1. Shipping Destinations
Currently, we only ship within the United States. We do not offer international shipping at this time.
All shipping addresses must be located within the United States and fall within the service area of the selected carrier.
2. Shipping Carriers
Depending on the destination, package dimensions, weight, and service availability, we may use the following carriers:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier will be selected based on the requirements of your order. Please note that not all shipping methods are available for every order.
3. Order Processing Time
Orders typically require 1–3 business days for processing and preparation before shipment. Business days do not include weekends or U.S. federal holidays.
Order processing time is separate from transit time. Processing may take longer during promotional events, periods of high order volume, or in cases requiring address verification or other special circumstances.
4. Estimated Delivery Time
Once an order has shipped, the estimated transit time within the United States is as follows:
Standard Shipping: Approximately 3–7 business days.
Deliveries to remote or hard-to-reach areas may require additional transit time.
These timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather conditions, carrier operations, holidays, the remoteness of the destination, and other factors beyond our control.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the order total, shipping address, package weight and dimensions, and the selected shipping method.
6. Order Tracking
Once your order has shipped, we will provide a tracking number or relevant tracking information, provided that the carrier offers such a service.
You may check the status of your package by visiting the official website of the respective carrier. Logistics information updates may be subject to delays; please refer to the latest information provided by the carrier.
7. Shipping Delays
While we strive to ensure orders are delivered within the estimated timeframe, some shipments may be delayed due to adverse weather, holidays, congestion within the transport network, incomplete address information, or other uncontrollable factors.
In the event of such delays, we will do our best to assist you in checking the status of your order and its shipment; however, we cannot guarantee that all packages will arrive within the estimated timeframe.
8. Shipping Address
Please carefully verify the recipient’s name, full address, city, state, and postal code before submitting your order.
If you need to change your shipping address, please contact us as soon as possible using the customer service channels provided on our website. Once an order has been dispatched, address changes may be restricted by the carrier’s policies, and we cannot guarantee that such changes can be successfully implemented.
Should a delivery failure, return, or additional charge occur due to an incorrect or incomplete address provided by the customer, the situation will be handled in accordance with the specific circumstances and applicable policies.
9. Lost or Damaged Packages
If your package shows no logistics updates for an extended period, is marked as “delivered” but has not been received, or if the items arrive damaged, please contact us promptly via the customer service channels provided on our website.
Please provide your order number along with relevant photographs or logistics information so that we may verify the situation and assist you in resolving the issue.
10. Contact Us
If you have any questions regarding our shipping coverage, shipping costs, delivery times, or shipment tracking, please reach out to us through the customer service channels provided on our website.