Welcome to the KRMG Pet Supplies Incorporated website. By accessing this website or purchasing products through it, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
1. Scope and Acceptance of Terms
These terms apply to your access to and use of this website, as well as any product purchases made through it.
If you do not agree with any part of these terms, please discontinue your use of this website. We may update these terms as necessary for our business operations or to comply with applicable laws; revised versions will be posted on the website. Unless otherwise required by law, the revised terms shall take effect upon their publication or on the specified effective date.
2. All Sales Are Final
All sales are final (ALL SALES ARE FINAL).
Except as otherwise required by applicable law, or as explicitly provided for within these terms and relevant product policies, we do not accept returns, exchanges, order cancellations, or refund requests based on a change of mind, accidental purchase, no longer needing the item, or a shift in personal preference.
Please carefully review product descriptions, specifications, quantities, prices, and shipping addresses before completing your payment. By placing an order, you acknowledge and accept this “All Sales Are Final” policy.
This policy does not exclude any consumer rights granted under applicable law, nor does it waive our obligations to address issues such as non-delivery, incorrect items, defective products, or other circumstances for which we are legally liable.
3. No Subscriptions or Recurring Billing
This website currently offers only one-time product purchases. We do not provide subscription services, automatic renewals, or recurring billing plans.
Each order is an independent transaction. We will not charge you on a recurring basis—whether through a subscription or an automatic renewal arrangement—other than to process the payment for an order you have explicitly authorized.
4. Product Information and Pricing
We make reasonable efforts to ensure that product images, descriptions, specifications, and prices on the website are accurate. However, please note that the appearance of products may vary due to factors such as display device settings, image presentation, or updates to information. Product prices, applicable taxes, shipping costs, and the total order amount will be displayed during the checkout process. We reserve the right to update product information and prices to the extent permitted by applicable law.
In the event of an obvious error regarding product information or pricing, we will handle the affected order in accordance with applicable law and, if necessary, contact the customer. Any changes to or cancellations of an order shall be subject to applicable law.
5. Payment Terms
When placing an order, you must provide accurate and complete billing information and any other necessary details, and complete payment using a payment method supported by the website.
You authorize us—or the relevant third-party payment service provider—to process payment for your order in the amount shown on the checkout page, including the product price, applicable taxes, and shipping fees.
An order will enter the processing stage once payment has been authorized or confirmed and all necessary order-processing conditions have been met. If payment is not approved, if suspected fraudulent activity is detected, or if order information requires verification, we may pause the processing of your order and contact you.
We will never request that you pay for an order through channels not authorized by this website. Please refer to our Privacy Policy for information on how payment data is handled.
6. Shipping and Fulfillment
This website currently supports shipping only within the United States. Details regarding shipping coverage, order processing times, estimated transit times, and associated costs can be found on the website’s “SHIPPING INFORMATION” page and the checkout page.
All estimated delivery times are projections. We will fulfill orders in compliance with applicable law and any valid delivery commitments made to the customer.
If an order cannot be shipped in accordance with applicable legal requirements or the agreed-upon timeframe, we will address the situation—including notifications, delays, cancellations, and refunds—in compliance with relevant laws.
7. Intellectual Property
Unless otherwise stated, all text, product images, page designs, graphics, logos, brand elements, and other content on this website are the property of KRMG Pet Supplies Incorporated or their respective legal owners and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publicly display, or use the content of this website for commercial purposes without the prior written consent of the relevant rights holder, except as expressly permitted by applicable law. Nothing in these terms implies that we own the brands, trademarks, or other intellectual property rights of third-party products, which remain the property of their respective owners.
8. Acceptable Use
You agree to use this website in a lawful manner and shall not:
Engage in fraudulent activities, illegal transactions, or actions that infringe upon the rights of others.
Access website systems without authorization, interfere with the operation of the website, or attempt to compromise its security.
Reproduce or misuse website content without permission.
Submit false order information, fraudulent payment details, or misleading information.
Should any violation of these terms or applicable law be discovered, we may, to the extent permitted by law, take reasonable measures—including restricting access to certain website features or suspending the processing of orders deemed to carry risk.
9. Dispute Resolution
If you have any questions or disputes regarding an order, product, payment, or our website services, we encourage you to first contact us via the customer service channels provided on the website so that we may attempt to resolve the matter through friendly consultation.
If a dispute cannot be resolved through consultation, the parties may, depending on the circumstances and applicable law, pursue other legal avenues, such as mediation, formal dispute resolution procedures, or litigation in a court of competent jurisdiction.
Nothing in these terms requires consumers to waive their statutory rights under applicable law, nor does it restrict a consumer’s right to file complaints with relevant government agencies or seek legal remedies as provided by law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be held liable—beyond the scope prescribed by law—for any indirect, incidental, or special damages arising from temporary website inaccessibility, interruptions to third-party services, or other events beyond our reasonable control.
These terms do not exclude or limit liability that cannot be excluded or limited under applicable law, including liability for personal injury, fraud, statutory consumer rights, or other rights that cannot be waived by law.
Any limitation of liability contained herein shall be interpreted and enforced to the fullest extent permitted by applicable law.
11. Governing Law
Subject to applicable conflict-of-law rules and mandatory consumer protection provisions, these terms shall be governed by and construed in accordance with the laws of the State of Mississippi, United States. If any provision is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
12. Third-Party Services
This website may utilize third-party services, such as payment processing, delivery, or other services. Such third-party services may be subject to their own terms and privacy policies.
When using third-party services, you must comply with the applicable rules set forth by the respective service providers. We shall be responsible for our own obligations in accordance with applicable law.
13. Contact Us
If you have any questions regarding these terms, our payment policy, or the processing of your orders, please contact us using the customer service contact information provided on this website.